The Branch Walk‑in Customer Service Queue System for Bhutan Telecom is designed to replace the outdated paper‑based token method with a modern, digital solution that streamlines queue management for both online and walk‑in customers. The project’s primary aim is to provide a user‑friendly web application that reduces wait times, eliminates paper waste, and enhances overall customer satisfaction. By integrating real‑time queue updates and a unified management interface, the system ensures smoother customer flow, better resource allocation, and improved transparency in service delivery. Ultimately, the solution seeks to modernize branch operations, improve efficiency, and elevate Bhutan Telecom’s customer service standards in line with its commitment to quality and sustainability.

Year of Completion: 2024

Project Guide: Tawmo

Developers:

1. Tenzin Sonam 12210097
2. Rigden Losel 12210080
3. Nim Dorji 12210021
4. Sangay Dorji 12210082
5. Kezang Dorji 12210016